You have no items in your shopping cart.

Shipping & Returns

1. Shipping Policy

Shipping Destinations

We exclusively ship to the continental United States. We do not ship to Alaska, Hawaii, US Territories, international destinations, or P.O. Boxes / APO / FPO addresses.

Shipping Costs & Calculations

Shipping fees are dynamically calculated at checkout using a direct UPS API integration. Shipping costs vary based on:

  • The specific items ordered.
  • The total quantity of the order.
  • The distance between our shipping facility and your delivery address.

All shipping charges are fully transparent and shown at checkout before you finalize your payment.

Order Processing & Handling Time

Because our promotional products are custom-imprinted, handling and production times vary by product.

  • Standard Handling Time: Most items require 2 to 20 business days to manufacture, imprint, and pack.
  • Extended Handling Time: Certain complex or high-volume items may take longer.

The specific production time will be indicated during your ordering process or mockup approval stage.

Transit Time

We utilize manufacturing facilities located all across the United States to fulfill orders efficiently. Your exact transit time depends heavily on which specific plant produces your item and how far that plant is from your delivery address.

Typical Transit Time: Once handed off to the carrier, delivery generally takes 1 to 5 business days.

Order Tracking

As soon as your order leaves one of our production facilities, a tracking number will be generated and automatically sent to you via email so you can monitor your delivery.

2. Return & Refund Policy

Custom Imprinted Products (Standard Orders)

Because all promotional products from House of Imprints are custom-manufactured and printed with your specific logo, returns, cancellations, or exchanges are not accepted if the final product matches the digital mockup approved by the customer. We highly advise reviewing your mockups carefully before granting final production approval.

Exceptions & Eligible Returns

Returns are permitted strictly under the following two conditions:

  1. Mockup Mismatch: If the received item does not match the digital mockup approved by the customer.
  2. Defective Merchandise: If the product is physically defective, damaged, or flawed upon arrival.


Return Window

For eligible returns (mismatches or defects), you must notify us and initiate your return request within 15 days of delivery.

Return Shipping Costs

  • For Defective or Mismatched Items: House of Imprints will cover 100% of the return shipping costs. We will provide you with a prepaid shipping label or coordinate carrier pickup.
  • Restocking Fees: We charge $0.00 (no restocking fees) for returns on defective or mismatched items.


Refund Processing Time

Once your returned merchandise is received back at our facility and inspected, your refund will be issued. The credit will automatically be applied to your original credit card or method of payment. Please allow up to 7 working days for the refund to reflect on your bank or credit card statement.

Over/Under Run Policy

We make every effort to ship the exact quantity you order. However, due to the nature of the manufacturing process, a variance of up to 10% over or under the ordered quantity may occur in highly exceptional cases.

In the rare event that your order is affected, the final balance will be settled as follows:

  • Under-ships: Because we cannot restart production to fill minor shortages, we will promptly issue a credit for any missing items.
  • Over-ships: If your production run yields extra items, the additional pieces (up to 10%) will be included in your shipment and billed to the card on file.